Stickerz — Support

Questions, problems, and how to reach a person

Stickerz turns your photos into sticker packs and hands them to WhatsApp, Telegram, or the iMessage sticker drawer. If something is not working, write to happydays.contactus@gmail.com — that address is read by the developer, not a queue.

Contact

• Email — happydays.contactus@gmail.com
• Please include your device model, the iOS or Android version, and what you were doing when it went wrong. A screenshot helps more than a description.
• If a pack was refused by WhatsApp or Telegram, the app offers a Report button on that failure. It builds a small file of facts about the pack — lengths, counts, sizes, never your captions or pack names — which you can attach to an email. Including the sticker images themselves is a separate switch that starts off.

Common questions

WhatsApp says the pack cannot be added

WhatsApp requires at least 3 stickers in a pack and allows at most 30. The app says which rule is unmet when you tap Share. If you have the right number and it still refuses, make sure WhatsApp is installed and up to date, then send us a report from that screen.

My stickers look right in the editor but the pack looks wrong

Send a report from the failure screen, or email us with the pack size and one screenshot of the editor and one of the result. This is the fastest thing to diagnose from the outside.

Can I send an animated sticker to Telegram or iMessage?

No. A loop is exported as an animated WebP, which is WhatsApp's format. Telegram wants TGS or WebM and iMessage wants APNG or GIF, so the app says so rather than quietly sending a still frame. Loops go to WhatsApp, and to a .stickerz file.

Where did my sticker's background go — or why is it still there?

The cut-out is done on the device. On iOS it needs a device that supports subject lifting; in some conditions the subject cannot be found and the whole photo is kept. Every mask decision is reversible: open the sticker, go to Cut-out, and use the brush to add or remove. The original photo is always kept, so nothing you do there is permanent.

How do I move packs to a new phone?

Open a pack's menu and choose Export pack. That writes a .stickerz file holding the photos and the edits. On the other phone, open the file, or use Settings → Import pack. Android also backs packs up through the system's own cloud backup, within its size quota.

A pack is missing from the iMessage sticker drawer (iOS)

A pack appears there only if it has stickers, is not an animated pack, and is switched on. Check Settings → iMessage stickers, which lists every pack and says why a greyed one is out.

How do I change or withdraw ad consent?

Open Settings. Where a consent form applies to your region, there is an Ad privacy options row that reopens it. On iOS, tracking permission is also under the system Settings app, under Privacy & Security → Tracking.

How do I delete my data?

Deleting a pack deletes its stored photos. Deleting the app deletes everything: there is no account and no server holding a copy. See the privacy policy for the full account.

Reporting a bug or asking for a feature

Email is the whole system. Feature requests are read and do influence what gets built; bug reports with a device model and a screenshot get answered fastest.